Top 6 Tech Trends In The Restaurant Industry – Forbes

As a New Yorker in the restaurant and franchise business, I’ve seen the industry go through difficult times over the particular last two years. From total closure to outdoor dining in the wintertime in order to mandated “proof of vaccination” rules imposed on citizens. Some moves made by the particular restaurant industry in response to the pandemic and the government orders resulted in numerous changes.

From an optimistic viewpoint, there have been innovative modifications that will remain in place. The good news is we are nearing the end of the pandemic and learning to live in a mostly vaccinated society as guest are returning to restaurants in droves. One associated with the more forward thinking initiatives will be the cafe industry’s embrace of technology in the way that many restaurateurs had not considered or even shunned before the global pandemic. There is no doubt the particular COVID-19 outbreak forced many industries to shift in order to digital mode. The eating place industry is usually no exception as it steered toward the use of technologies by introducing digital menus and online ordering options to keep its business alive, just to name a few.

Technology and innovation have helped and in some instances saved restaurants as they changed their way of thinking about the overall guest experience. Many thrived by staying connecting and engaged with their customers with this new worldwide operating model plus mindset. Everything from on the internet orders to self-checkout, contactless payment methods, and home delivery, the particular restaurant business could not afford in order to ignore the latest trends set in the food industry if they were to stay relevant and competitive.

Here are six tech trends within the restaurant industry borne out of the pandemic. I believe they are here to stay:

Online Ordering

Before the outbreak hit the world, numerous restaurants were waiting for the right time to introduce online ordering options with regard to their clients. However , the particular strict lockdown forced the restaurant market across the globe to close their cafes, QSR’s as well as dine-in services plus shift in order to the digital medium associated with ordering, payment adn pick-up.

Many on-line platforms assisted the cafe industry to continue their business by collaborating with them. A study reveals that will almost one in three Americans use online food ordering systems once a week. They introduced electronic menus regarding the customers to check what the restaurants are offering.

Contactless Payment

Another mainstream trend in the meals industry is contactless transaction. It will be not only about placing on the web orders but also about receiving payments through smartcards, smartphones, and smartwatches. Contactless payment originally gained momentum slowly with the particular global foods industry. However, the pandemic gave this a big push to accelerate the concept sector wide.

It is a more hygienic and safer means of placing an order with no personal interaction plus no cash handling. Moreover, it is usually a quick and convenient way of receiving transaction from clients for the orders placed. Restaurants wishing to stay competitive in the handheld device era must design plans that create digital payment methods to get a better experience.

Restaurant Reservation Software

For the full service space, automating restaurant reservation schedules, not only increases efficiency in a time of ongoing labor challenges, it also conveys an updated image to your diners. Moreover, it reduces the particular chances associated with over or double booking. Short staffed restaurant with extra busy staffers often make mistakes disrupting a great visitor experience. Therefore, the reservation software reduces or eliminates the need to attend calls to reserve tables or assign employees in order to handle the customers.

Drone Food Delivery Systems

With the high cost of third party delivery services, restaurateurs are seeking alternatives. Drone delivery in certain parts of the country are beginning to become popular. Automating the particular delivery process may eventually lead in order to some dining places doing away with the delivery person’s existence entirely. With the advancement of technology, drones soon may completely replace drivers to ensure contactless, timely delivery. Moreover, they can furthermore film the particular surroundings and offer many avenues for marketing initiatives. Having food delivered through drones would eliminate the cost associated with hiring shipping people and reduce the environmental effects caused by the vehicles while in the same time lessen the need for expensive third party services.


A newer trend taking hold within the food industry is the use of website Chatbots. Restaurants can easily create chatbots. They do not require much investment and can easily integrate with different communication mediums. While interacting with customers, a chatbox may:

  • recommend dishes
  • suggest meals
  • pair drink options
  • procedure payments
  • ask for feedback
  • offer promotions
  • announce events
  • and even crack jokes

Air purification:

To increase health security, air quality and purification enters the minds of some guests. As the result, restaurants are focusing on upgrading air purification techniques to improve quality of air inside their restaurants. Some dining places opt pertaining to filter systems that trap pollutants and neutralize contaminants within the air flow. Although these concepts are usually still emerging in the particular restaurant industry, they may be becoming an integral part of safety measure plus you can expect to see more of this as we continue to learn to live along with the threat of viruses. These atmosphere purification measures are in addition to clients expectations that the staff sanitize the cafe regularly and thoroughly before serving meals.

My “Take Away”

As technology adjustments everything from the guest experience to the purchasing process to the functionality of the kitchens, restaurants must continue to evolve, innovate and monitor consumer trends if these people be prepared to survive and thrive. Embracing the use associated with technology plus digital solutions as a way remain competitive is definitely undoubtedly right here today and the future of our business.