New Accenture Report Finds Growing Appetite Among Travelers and Businesses for Technology-Based Solutions at International Borders | Accenture – Newsroom | Accenture

New Accenture Report Finds Growing Appetite Among Travelers and Businesses for Technology-Based Solutions at International Borders

 
NEW YORK: Sept. 27, 2022 – A new report by Accenture (NYSE: ACN) finds two-thirds of international travelers plus import/export traders surveyed are supportive of borders, immigration, and customs agencies deploying existing and emerging technology solutions to improve operations in the movement of people and goods. In addition , three-quarters (75%) associated with respondents agreed that border processes will look dramatically different by 2030.
 
The statement, Future borders 2030: From vision to reality , compiled data from 2022 surveys of travelers plus traders involved in international importing and exporting across nine countries (Australia, Canada, Finland, France, Germany, Saudi Arabia, Singapore, United Kingdom, and the United States) and draws upon a recent multi-country survey associated with border agency employees.
 
The report’s findings indicate that maintaining the status quo is not an option for border agencies. Fifty-seven percent of international travelers claimed in order to select their travel or layover destination based on whether they think their experience with boundary security will be seamless and easy, while 28% have changed travel or even layover destinations because they anticipated the difficult boundary experience. Importers and exporters were found to act similarly, with 17% indicating they have stopped contracts due to a poor experience with traditions processes in certain countries
 
The record also found around one-third of people (30%) are planning to travel more internationally than these people did before the pandemic. Global trade is also growing, driven by the boom in e-commerce, which is currently projected to grow from $4. 21 trillion within 2020 in order to $17. 53 trillion simply by 2030. However , 85% associated with importers are expecting increased volatility over the particular next three years, compared to the previous 3.
 
“We need to leverage technologies to create more frictionless encounter for tourists and the motion of goods, ” said Prasanna Ellanti, who leads Accenture’s border services work. “This includes focusing on customer expectations, enhancing data capabilities, and embracing emerging technologies such as the metaverse. ”
 
The review highlights three key technology trends:
 

  1. Frictionless by design: Experiences at edges becoming a lot more frictionless and focused on satisfying the needs plus desires of their users for safer, faster and more responsive journeys.
  2. Trust to truth: Growing c ompilation and usage of data with regard to assessments both before and during edge and customs interactions.
  3. Virtual frontiers: The emergence and acceleration of the metaverse plus its impact on borders regarding training staff, facilitating inspections and the particular processing associated with travelers and trade.

“We expect such changes in order to unfold quite rapidly between now plus 2030, ” Prasanna added. “Travelers and traders show very strong support for implementing new plus emerging technologies advances, and we see growing demands and pressures on agencies ushering in a period of true reinvention of how they will deliver line services. ” 
 
About the Research
Accenture conducted two surveys in March 2022 (Global Traveler Survey and Global Trader Survey) spanning 9 countries: Australia, Canada, Finland, France, Philippines, Saudi Persia, Singapore, United Kingdom, as well as the United States. The Global Traveler Survey included 5, 000 respondents that had travelled internationally in least once in the last four years. The Global Trader Survey incorporated 1, 500 respondents through businesses engaged as exporters and/or importers. Additionally, Accenture interviewed five of the world’s leading futurists, who else advise organizations on long-term future scenario planning. To help shape this paper, Accenture sourced and tested ideas from our more than 1, 000+ border industry global practitioners. Lastly, this work builds on sub-industry cuts associated with previously published global studies, including the Public Sector Worker Study conducted in 2020 of 500 border, immigration, plus customs workers across 5 countries (Australia, Germany, Singapore, Uk and the Usa States).
 
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About Accenture
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