Is AI Really A Job Killer? These Experts Say No – Forbes
If you believe all the doom and gloom in the news today, you might think automation and the deployment of AI-enabled systems at work will replace scores of jobs worldwide.
But management and technology experts Thomas Davenport and Steven Miller argue that AI is not a job destroyer — no matter what other predictions might say. Yes, AI plus intelligent technologies will take over some jobs, but that will free up workers to do more challenging and important work.
Tom plus Steven recently completed a book on this topic called Working with AI: Real Stories of Human-Machine Collaboration , and I got the chance to speak with them about their predictions for how AI will certainly fit in with the particular workplaces associated with the future.
Here’s How AI Is Augmenting Humans in the Workplace
When I asked Tom and Steven for some examples of AI-augmented function, they brought up several innovative examples.
Morgan Stanley’s wealth administration business unit is using machine learning to make customized investment predictions, similar to the way Netflix uses predictive technology in the entertainment world. Wealth managers who use the system are not only more productive, but also have happier, more satisfied clients.
A machine shop is using HoloLens mixed reality smart glasses and augmented reality to train operators on exactly how to use machinery. Steven says, “This is the wonderful example of how new technology actually makes it easier for new entrants to come into a job. ”
At the Jewel Changi shopping complex in Singapore, security teams are using AI to analyze video plus input from other sensors to identify situations that will might require human protection agents to follow up.
How Will AI Impact the Future of the Workplace?
I asked Tom and Steven about the overall impact of AI inside the workplace of the future, and they shared several important trends they’re seeing.
“People will need to embrace digital and intelligent technologies if they’re going to be successful in their jobs, ” Mary shared. “I worked with the radiologist within the Boston area who also has a Ph. D. in AI. And he kept saying, ‘The only radiologists who are usually gonna lose their work to AI are those that refuse to work with AI. ’”
They were quick to mention that “embracing digital plus intelligent technologies” doesn’t mean everyone offers to understand the particular mechanisms associated with machine studying or be able in order to build underlying DevOps platforms. People simply need to understand how to make use of the tools and understand how AI can help them perform their function.
Tom furthermore predicted that AI is unlikely to be able to compete along with humans within contextual understanding — in least, not anytime soon. One of his favorite examples is the online personal styling company StitchFix.
“AI helps create design recommendations for customers, but they also have human stylists…the customer sends in notes sometimes about the context of their clothing needs. They’ll say, ‘I’m going in order to a wedding and my ex will be there” as well as the computers don’t understand that yet. Humans will be able to pick out an alluring dress with regard to the woman to wear. ”
Ben and Steven found a number associated with cases where AI can take the first swipe from solving a problem, but a company still needs a human to pull it almost all together, revise it, review it, plus potentially override the AI’s answers.
Steven also mentions the fact that AI is only the small part of the monumental changes that will happen within workplaces. “It takes a village to change a job with AI, ” he says. “You need a lot of job roles across many different departments that have to be brought into alignment and coordination…these systems don’t materialize overnight. ”
AI Doesn’t Have to Kill Jobs — But Companies Must Be Ready
As jobs get augmented, amplified, and transformed, Steven and Tom both encourage companies to create thoughtful strategies regarding where the technology is going, plus what kinds of skills and capabilities are needed.
Understanding what work will be done by digital employees, what needs to be done simply by human beings, and how the particular two may relate will be the key in order to maintaining the competitive edge in the marketplace for the future.
You can watch my full interview with Jeff and Steven here :