Gartner reveals 10 technology trends government CIOs must know – Wire19

There’s no doubt that technology is constantly evolving, and government CIOs must stay on top of these changes to meet the needs of their stakeholders and deliver on their mission, strategy plus operational goals. Whether it’s adopting new technologies to improve services or preparing for the future of digital governance, here are 10 key trends by Gartner all government CIOs should be aware of.


  • Gartner predicts that simply by 2024, over 25% associated with government RFPs (Request for Proposal) with regard to mission-critical IT systems will require solutions architecture and variable licensing that support composable design approach. 8 of the top 10 application vendors will have structured their software suite products as collections of composable business capabilities by 2025.
  • Composability enables governments to focus on the citizens, instead of focusing on specific programs. For digital transformation and innovation, CIOs need to work with organizational plus ecosystem leaders to develop a vision for the future associated with service delivery.
  • They must work with department leaders to perform a gap analysis of current-state and future-state abilities and advance a roadmap for a composable business architecture. Then create a modular and easy-to-integrate composable technology architecture based on the particular future-state capability model by collaborating with technology plus product frontrunners for developing a map for the digital government technology platform.

Adaptive security

  • Adaptive security is fundamental to creating trust and building resiliency. In an adaptive security model, cybersecurity systems work together to prevent, detect and respond to threats. Unlike in traditional protection models, there is no clear boundary between safe and unsafe areas. This is necessary because more and more people are using cloud services plus Ubiquitous-X.
  • CIOs must evaluate their cybersecurity capabilities and embrace adaptive security due to the particular increasing threat, rapid advances in tools and updated compliance frameworks.

Citizen electronic identity

  • According to Gartner, one third of all national governments plus half of U. S. states will offer residents mobile-based identification wallets simply by 2024. However, only a minority of those wallets will be interoperable between different sectors and jurisdictions. This means that will it is important regarding governments in order to make digital identity work well on the large scale.
  • Digital identity is important intended for more advanced digital governments. But traditional systems that separate people into various categories like ‘citizen, ’ ‘consumer, ’ ‘patient, ’ and ‘student’ are starting to disappear. There is an accelerating public- plus private-sector interest in more decentralized electronic identity approaches.

Total experience

  • Total Experience (TX) is a design approach that creates great experiences for people, constituents and employees associated with government agencies.
  • TX interlinks Citizen/constituent experience (CX), Employee experience (EX), User encounter (UX), plus Multiexperience (MX) and creates a shared superior experience that will focuses on and emphasizes the human knowledge with the technologies supporting them.
  • A TX strategy also interlinks digital and nondigital techniques from CX, EX, UX and MX for increasing citizen plus employee confidence in, and satisfaction along with, government solutions. Therefore, CIOs must focus on delivering TX to enable citizens to access authorities services via multiple channels, helping enhance inclusion, equity and the particular overall encounter.

Anything as a service

  • Many government organizations are using the anything because a support (XaaS) design to improve their legacy infrastructure plus create brand new services. The CIOs in these organizations need to change how they govern THIS, buy providers and attract talent in order to make this function.
  • Many different types of XaaS shipping models exist, and each one requires different internal IT skills. Hence, the particular organization does not need to create or acquire certain hard to find and expensive skills.
  • This particular shift away from inner IT abilities also gives CIOs the opportunity to rethink their workforce plans and create paths to get upskilling staff wherever feasible.

Modernize heritage IT

  • Government agencies that fail to upgrade their legacy applications could fall behind in their capacity to provide quality services in order to citizens and deliver objective value. Legacy modernization replaces outdated architecture, hardware plus software applications critical with current operations with modern equivalents.
  • Legacy modernization allows organizations to automate their manual processes so they can move on to using a lot more automation. This makes it possible to produce a software-defined infrastructure and use the cloud in order to deliver automated citizen services that are more agile and resilient.
  • To support the particular organization’s mission and technique, government CIOs have to assess the company capabilities that are required. They also need to figure out what technologies are usually needed in order to deliver those capabilities.
  • By optimizing the information and technologies (I& T) operating model and putting in place effective governance mechanisms, CIOs may maintain momentum and business support pertaining to modernization initiatives.


  • Governments have been modernizing their own systems in order in order to improve solutions. They are doing this by automating tasks and redesigning processes.
  • Hyperautomation is a way to quickly identify and handle as many business plus IT processes as possible. This involves using multiple technologies like AI, robotic process automation, XaaS, low-code/no-code, and packaged software.
  • The vulnerabilities arising thanks to increased deployment associated with digital options makes it critical for federal government CIOs to fix company processes plus technical gaps like interoperability, collaboration, and data exchange.

Case management as a service

  • In order to provide government providers that work well together, it is important for CIOs to design plus develop case management solutions that can be shared across various programs and levels of government.
  • Inside case administration as a service (CMaaS), every procedure of the case management life cycle is designed as the group associated with applications called packaged business capabilities (PBCs). CMaaS may build institutional agility inside government by applying composable company principles plus practices to replace legacy case management systems along with modular medical case management products.

Decision intelligence

  • As per Gartner, simply by 2023 more than 33% of large businesses will have analysts practicing decision intelligence. By 2024, 60% associated with government AI and data analytics investments will start directly impacting real-time operational decisions and outcomes.
  • Making good decisions that improve trust and customer experience means understanding the context in which they will become made. This particular means that will the decision process must be clear, and the focus should be upon outcomes rather than just sticking in order to a process.
  • Choice intelligence systematically uses data-driven technologies such as artificial intelligence (AI) and sophisticated analytics at each stage of government activity. This will certainly help govt CIOs in making strategic choices, managerial decisions, and operational decisions.

Data sharing

  • Simply by 2023, Gartner estimates that 50% associated with government companies will establish formal accountability structures meant for data sharing which includes standards designed for data structure, quality and timeliness. All organizations that will implement information sharing may outperform their particular peers on most business value metrics.
  • When different data sources are brought together, this allows for a cross-analysis of the data. This produces more value across government as a whole.
  • In order to share information successfully, CIOs must work with stakeholders to develop a data-sharing strategy. This strategy should focus upon creating worth and achieving government objectives.

Source: Gartner

Read next:   How can CIOs build the next generation of AI talent?