Findings from the 5th edition of the Catchpoint 2023 SRE Report delivers finding on the role of AI, key technology trends, and a misalignment between practitioners and management – iTWire

GUEST RESEARCH:   Results from the particular 5 th version of The SRE Report show that lower TCO, Driving Growth plus Retaining Customers are Key Business Drivers for Adopting SRE Practices.

Catchpoint , The Internet Resilience Company TM , in partnership with Blameless, releases its annual SRE industry report. This report contains special contributions from Adrian Cockcroft and Steve McGhee and highlights findings from 559 responses across reliability practitioners, managers, architects, and executives. Now in its fifth year, this statement has become the trusted source of trends plus insights for reliability-as-a-feature practices and continues to enable organizations to make decisions based on valuable industry data.

The full 2023 SRE Report is available for download here (no registration required).

“SRE teams are in continuous pursuit of delivering increasingly reliable services”, says Mehdi Daoudi, CEO of Catchpoint. “In a post-pandemic world, there is an increased requirement with regard to reliable digital services throughout the Internet, what it means to accomplish our everyday tasks, and the importance associated with Internet resilience. For this, we extend the hearty, sincere thank you to reliability-as-a-feature professionals worldwide who continue to keep our everyday services running. ”

Key results include :

  • Organizations that operate with a “just culture” are 500 % more likely in order to be Elite performing organizations
  • Over half ( 54 %) of organizations have three, or more, different types of telemetry (e. g., infrastructure, application, or even network) feeding their observability frameworks. Yet, almost half of the businesses ( 46 %) also said they receive no, or low, value through artificial intelligence for IT operations (AIOps)
  • Top notch -performing organizations are usually 260 % a lot more likely to substantially focus on Customer Experience reliability versus Low -performing organizations
  • Businesses ( 59 %) say that maintaining innovation velocity occasionally or often impacts employee productivity or morale – 14 % unsure
  • Organizations ( 59 %) say tool sprawl is a non-existent or even minor problem – this challenges other research, which simply equates device sprawl too, ‘how many tools have been in the stack’
  • Half associated with the individual practitioners and fifty percent of the executives said they build up to 32% and 20%, respectively, of their tools in-house, revealing a dichotomy in perspective
  • Median toil levels drop by 5%, confirming a continued downward trend

“On the particular 20 th anniversary from the creation of the SRE function, with the ongoing evolution of DevOps methods, technologies, and business requirements, it is important in order to understand how the practice will be evolving”, stated Gerardo Dada, CMO at Catchpoint. “The report aims to continuously explore the particular challenges SREs face every day, best practices, and areas to improve. We believe this is important, especially in a world where site reliability is essential for practically every business. ”

“This report reveals a rich collection associated with insights that tell us SRE practices lead to high-performing teams plus increased levels of reliability, ” said Jim Gochee, TOP DOG at Blameless. “It’s wonderful to see toil amounts continue to go down and also interesting that the value of a blameless culture and post-mortems regarding continuous learning are characteristics of Elite performing orgs”, added Gochee.

Empirical Data Available

For the first time in the five-year history, the empirical survey results will furthermore be released. The purpose is to allow readers to find their own insights. These complete survey responses will soon be available for viewing.


The SRE Survey collected 559 voluntary responses during the months associated with June plus July 2022, which were used to generate the record insights. The particular questions intended for top dependability challenges and business value were asked open-endedly. The responses had been then categorized to provide a more powerful set of insights. Catchpoint plus Blameless made donations in the amount of $5, 590 to the International Red Cross and Girls Who Code .

About Catchpoint

Catchpoint is the Web Resilience Company TM .   The particular top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resiliency by catching any issues in the particular Internet stack before these people impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high-fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs plus more) to provide unparalleled observability into anything that impacts your customers, workforce, systems, website overall performance, applications, and APIs.

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About Blameless

Blameless drives resiliency across the software lifecycle by operationalizing Reliability Engineering practices. Teams share an unified context during incidents, efficiently communicate, and resolve quickly. With detailed retrospectives, teams up-level and constantly improve end-user experiences. Leading brands such as Procore, Under Armour, Citrix, Mercari, Fox, plus Home Depot, rely on Blameless in order to embrace the culture associated with continuous improvement, do more with less, and protect their customers.

Blameless is usually backed simply by Lightspeed Venture Partners, Accel, Third Point Ventures, and Decibel. With regard to more information, please visit   and  LinkedIn   or   Twitter .