Enterprises need to focus on the latest technology trends to stay … – YourStory
Flexible working, once a buzzword, is fast becoming the new normal for workforces across the globe. As per a recent EY survey , 69 percent of employee respondents in India said they would choose flexibility in work timings, while 76 percent want versatility in function location. While organisations are ensuring this trend continues, their IT teams need to be empowered to provide fast and efficient support for these flexible ways of operating.
To discuss solutions that enable enterprises and SMBs to seamlessly connect with customers no matter where they are, GoTo and YourStory presented the roundtable titled ‘ The new normal with flexible work solutions ’ featuring Komal Prajapati , CPTO, ; Veeraj Thaploo , Co-founder and CTO, ; Technologies; Asit Sahoo , CTO, Locuz; Rajshekhar Sipoy , Director and CTO, BCITS; plus Natasha Rock, Remote Support Group Lead for APAC, GoTo.
New trends and the future of function
Living in a hybrid world, today it has become very important for people to be productive, no matter where they are, said Komal. There have to be tools which can accommodate the hybrid mode associated with working. “ Not just videoconferencing, but also on the collaboration front. I think that’s one of the areas where things are evolving. They are moving towards enabling the phygital mode associated with working plus collaborating, ” he explained .
Organisations are usually re-looking at how they want to handle remote work culture. Veeraj added that it has given rise in order to intel and data concerns since people are working remotely so zero trust technologies, which are possible to implement anywhere and everywhere, are useful. “ If you’re actually connecting to any kind of network, it will still connect you back in order to your office network seamlessly. Collaboration tools like Teams or Slack, are usually maturing to a new level associated with file sharing plus components. It’s easy and seamless, ” he stated , adding that while technology is growing, there are challenges.
“ People are functioning across regions and geographies. Working in a sensitive and critical environment needs a second level of governance. Right now there should be tools which can monitor remotely and govern what a person is doing in a particular environment, ” said Veeraj .
Echoing similar sentiments, Rajshekhar added that there has been the cultural shift where companies have moved to cross mode and to meet this particular cultural change, companies require multiple equipment and technologies trends. Out of these trends, three have grabbed the most limelight – security, physical systems comprising a virtual desk and a cloud desk, and automation. Asit agrees that automation is gaining traction. He notes that will businesses possess realised that their growth depends on them transforming themselves in order to a digital enterprise. The trend is giving rise to self healing platforms. “ What I see today will be that the particular AI Ops is slowly maturing which is automating the operation, ” he additional .
Summing up the topic, Natasha outlined four trends. “ One is how your employees connect to one another, plus to your customers, so that will they can communicate and collaborate, regardless of location, device or even network. Second is exactly how enterprises serve their digital-savvy customers, who want instant gratification. Third is empowering THIS teams or internal IT teams to support a remote workforce. And lastly, securing the atmosphere. Zero trust needs to be applied across all applications plus solutions, exactly where nobody is usually able in order to perform, access any customer data or even employee data without verification, ” she explained .
Coping in the brand new normal
Most companies quickly had to re-strategise inside order in order to make probably the most of the particular new regular. BetterPlace, a blue-collar workforce management platform, realised there were definite advantages in switching to digital ways of working. They converted their processes and hiring funnels and furthermore the methods for engaging workers to the very low-touch model. “ As a business, we have seen a massive shift in mindset and adoption and we’ve been growing upon that tailwind at this point of time. The newer way associated with doing things digitally will be definitely something which is offering massive value over the physical way for blue collar workforce management, ” shared Komal .
Organisations are primarily divided into three sets – one which adopts new technologies very fast, the second segment of customers are the semi-regulated ones which don’t have harsh regulations and will adopt brand new technology only after watching the trend, and the final segment includes companies that are really cautious before they really move in order to newer systems, irrespective whether it’s cloud or not. These are the regulated businesses.
Noticing the global pattern where technologies is being adopted by the regulated companies segment, Veeraj highlighted , “ They may be adopting technology and the particular cloud within a very, very rapid way. We saw a host associated with communication tools and they were adopted at a very fast pace. A huge set of tools plus technologies such as remote HR management, attendance, approval processes and project management tools, remote task management equipment, and collaborative project administration tools saw a strong uptick during the pandemic. ”
Whilst there are tools to help businesses cope, security remains a challenge. Asit added that today SASE (Secure Access Service Edge) plays a really important role in acquiring data. This individual also focused on the subject of zero trust system, a segmentation of application access involvement and user access, that should give visibility as well as auditability. The combination of this ensures that we know who can entry each and every information and everything is monitored. CASB (Cloud Access and Security Broker) should be in place, along with SOAR (Security Orchestration, Automation, and Response).
“ GoTo narrowed down to two main goals – connection plus support, ” mentioned Natasha . These two goals should be agnostic of the location, devices and it ought to be possible anyhow. “ As part of GoTo Connect, we provide companies along with a communication and cooperation solution that will connect our flexible workers with each other and with our clients. On the particular support side of points, we have the product solution called GoTo Resolve that helps employees get resolutions in order to issues they might have on their computers or whatever device they’re working on, no matter the location. So for customers, THIS teams are usually able to connect to their own employees, as well while connect with their particular customers and resolve issues remotely, ” she explained .
Rajshekhar additional that they used digital reading for water, gas, plus telecom throughout the outbreak. The meter reading associated with electricity usage is sent to the central cloud system, where the bill is usually generated and it is definitely being sent to various nodes like even Amazon through which usually customers may make the particular payment. Rajshekhar also spoke about a smart meter, where customers can top up with currency for their meter like they do for his or her mobile phones.
The way ahead
GoTo launched an unified portfolio of communication plus clubbed this to their remote support portfolio as well as a collaboration portfolio. “ We’ve connected the two – GoTo Link and GoTo Resolve. And this has been entirely built around the SMB ecosystem. These are products that can be deployed within minutes, they’re just ‘plug and play’ applications that may be set up with an username and password. Today, we’ve got over 1 billion people who are daily active users of our solutions plus over 800, 000 clients using our own portfolio associated with products, ” noted Natasha .
Speaking about the future of flexible work, Komal remarked that companies need to have the particular metric around employee productivity, collaboration, social and mental health, and security. Veeraj added that will companies need to look in technology plus tools in order to solve their problems. “ That’s the only way you can solve them at scale, ” he signed off .