Enterprises need to focus on the latest technology trends to stay relevant, say experts – YourStory
Flexible working, once a buzzword, is fast becoming the new normal for workforces across the globe. As per a recent EY survey , 69 percent of employee respondents in India said they would choose flexibility in work timings, while 76 % want versatility in function location. While organisations are ensuring this trend continues, their IT teams need to be empowered in order to provide fast and efficient support for these flexible ways of working.
To discuss solutions that enable enterprises and SMBs to seamlessly connect with customers no matter where they are, GoTo and YourStory presented the roundtable titled ‘ The new normal with flexible work solutions ’ featuring Komal Prajapati , CPTO,; Veeraj Thaploo , Co-founder and CTO, ; Technologies; Asit Sahoo , CTO, Locuz; Rajshekhar Sipoy , Director plus CTO, BCITS; and Natasha Rock, Remote Support Group Lead with regard to APAC, GoTo.
New trends and the future of work
Living in a hybrid world, today it has become very important for people to be productive, no matter where they are, stated Komal. There have to be tools which can accommodate the particular hybrid mode of working. “ Not just videoconferencing, but also on the collaboration front. I think that’s one of the areas where things are evolving. They are usually moving towards enabling the phygital setting of operating and collaborating, ” he explained .
Organisations are re-looking at how they want to handle remote work culture. Veeraj added that it has given rise in order to intel and data concerns since people are functioning remotely so zero trust technologies, which are possible to implement anywhere and everywhere, are useful. “ If you’re actually connecting in order to any kind of network, it will still connect you back to your office network effortlessly. Collaboration equipment like Teams or Slack, are maturing to a new level of file sharing plus components. It’s easy and seamless, ” he said , adding that will while technology is growing, there are challenges.
“ People are working across regions and geographies. Working in the sensitive plus critical environment needs a second degree of governance. There should be tools which can monitor remotely and govern what a person is doing in a particular environment, ” mentioned Veeraj .
Echoing similar sentiments, Rajshekhar added that there has been a cultural shift where companies have moved to hybrid mode and to meet this particular cultural change, companies require multiple equipment and technologies trends. Out of these trends, three have grabbed the most limelight — security, physical systems comprising a virtual desk plus a cloud desk, and automation. Asit agrees that will automation will be gaining traction. He notes that businesses have realised that their growth depends on them transforming themselves to a digital enterprise. The trend is giving rise in order to self healing platforms. “ What I see today is that the AI Ops is slowly maturing which is automating the particular operation, ” this individual added .
Summing up the topic, Natasha outlined four trends. “ One is how your employees connect to one another, and to your own customers, so that they can communicate plus collaborate, regardless of location, device or network. Second is usually how businesses serve their own digital-savvy customers, who want instant gratification. Third is definitely empowering THIS teams or internal IT teams to support a remote workforce. And lastly, securing the environment. Zero believe in needs in order to be applied across all applications and solutions, exactly where nobody is able to perform, access any customer data or even employee data without verification, ” she described .
Coping in the new regular
Most companies quickly had to re-strategise in order to make the particular most of the new normal. BetterPlace, a blue-collar workforce management platform, realised there were definite advantages in switching to digital ways of working. They converted their particular processes plus hiring funnels and also the ways of engaging employees to some very low-touch model. “ As a business, we have seen a massive shift within mindset and adoption plus we’ve been growing upon that tailwind at this point associated with time. The newer way of doing things digitally is definitely something which is offering massive value over the bodily way regarding blue collar workforce management, ” shared Komal .
Companies are primarily divided into three sets – one which adopts new technologies very quick, the second segment of customers are the semi-regulated ones which don’t have harsh regulations and will adopt new technology only after watching the trend, and the particular final section includes businesses that are very cautious before they really move to newer technologies, irrespective whether it’s cloud or not. These are the regulated companies.
Noticing a global trend where technology is being adopted by the regulated businesses segment, Veeraj highlighted , “ They are usually adopting technology as well as the impair in a very, really rapid way. We saw a host of communication tools and they were adopted at a very fast pace. A huge set of tools and systems like remote control HR administration, attendance, approval processes plus project management tools, remote project administration tools, and collaborative project management tools saw a strong uptick during the pandemic. ”
While there are tools to help businesses cope, security remains a challenge. Asit additional that today SASE (Secure Access Service Edge) plays a very important role in securing data. He also focused on the subject of zero rely on network, the segmentation of application entry involvement plus user accessibility, that should give visibility as well as auditability. The combination of this ensures that we know who can gain access to each and every information and everything is monitored. CASB (Cloud Access plus Security Broker) should become in place, along with SOAR (Security Orchestration, Automation, and Response).
“ GoTo narrowed down to two main goals – connection plus support, ” said Natasha . These two goals should be agnostic from the location, devices and it must be possible anyhow. “ As part of GoTo Connect, we provide companies with a communication plus collaboration solution that will connect our flexible workers with each other and with our own customers. On the support side of things, we have a product answer called GoTo Resolve that will helps employees get resolutions to issues they might have on their computers or whatever device they’re working upon, no matter the particular location. So for clients, IT teams are able to link to their employees, and also connect in order to their customers and resolve issues remotely, ” she explained .
Rajshekhar added that they adopted digital reading for water, gas, plus telecom throughout the pandemic. The particular meter reading through of electricity usage can be sent to the central cloud system, where the bill is generated and it is being sent to various nodes like even Amazon through which clients can make the payment. Rajshekhar also spoke about a smart meter, exactly where customers may top up with currency for their own meter such as they do intended for their mobile phones.
The method ahead
GoTo launched an unified portfolio of conversation and clubbed it in order to their remote control support profile as well as a collaboration portfolio. “ We’ve connected the two – GoTo Connect and GoTo Resolve. And this has been entirely built around the particular SMB ecosystem. These are products that can be deployed within minutes, they’re just ‘plug and play’ applications which can be set up with an username and password. Today, we’ve got more than 1 billion people who are daily active users of the solutions plus over 800, 000 customers using our portfolio associated with products, ” noted Natasha .
Speaking about the future of flexible function, Komal remarked that companies should have the particular metric around employee productivity, collaboration, social and mental health, and security. Veeraj added that will companies require to look at technology plus tools to solve their problems. “ That’s the only way you can solve them at scale, ” he or she signed off .