3 tech trends that are transforming the luxury hotel experience – Luxury Lifestyle Magazine
Around the particular world, thousands of lavish five-star hotels welcome a new cohort of affluent guests by the day, tempting them in with high-end luxury amenities including infinity pools , Michelin-star restaurants and private butler service. It’s a tried and tested formula that invariably keeps them coming back for more, plus one that has always been successful – but in today’s ever-changing world, as we move well and truly into the digital age, is it always going to be enough?
Some associated with the largest and best-known high-end resort chains across the globe aren’t resting on their laurels, and already, we’re seeing all of them make moves to embrace the latest technological innovations in a bid to keep guests engaged and most importantly, impressed. Today’s wealthy traveller is more discerning than ever, plus demands that the latest and greatest technology is integrated in to each and every stay they book. Here are some of the top tech trends we’re currently seeing in the world’s finest luxury hotels, and which we can expect to continue gathering momentum in 2022.
Modern digital sign software producers like kitcast. tv are having to diversify their own utilities and tools within a big way because hotels are finding more plus more uses for their particular digital signs. Retail stores may have started the electronic signs styles, but hotels are being the most creative with how they use them – from practicalities like displaying availability, to showcasing the lavish experience they offer in the foyer in order to excite newly arrived visitors.
And they’re functional, too. We’re also seeing them used to display food and drink menus for diners to order from, to pay their bills, and to book excursions and adventures whilst on holiday. It’s the trend that will gained massive momentum during the Covid-19 pandemic , when human contact had in order to be kept to a minimum, and because of its ability to free up staff to focus on other important tasks, it seems digital screens are usually here to stay for the long-haul.
Increasingly, we’re seeing the inclusion of smart hubs in rooms and suites in order to elevate the guest experience in expensive hotels, allowing them to control everything from the lighting to the particular air conditioning plus entertainment techniques all in one place. But now, the adoption associated with voice control technology is up-levelling the experience even further, and means that guests don’t even have to be close to the hub itself to tweak the current set-up.
This is particularly useful for those staying in large, multi-room suites – plus let’s face it, there’s nothing worse than getting into bed only in order to realise the particular light switch is all the way over by the door, so eradicating the issue of having to get up again whenever you’re just about ready to sleep will be an obvious bonus.
Of course, the adoption of voice control technologies does come with its challenges, and the system that will doesn’t recognise multiple different voices may fail to deliver – but with the latest developments in the field, it’s an issue we won’t have in order to worry about for much longer.
Customer service is always important within hotels, yet five-star establishments in particular have to pull out all of the stops to ensure a seamless guest encounter from start to finish. It’s not just regarding ticking almost all the necessary boxes, but going the extra mile, and making each client feel special with bespoke service provided throughout their own stay is one of the many ways in which repeat custom is secured.
One way customer service is getting elevated to all new heights is usually through the incorporation of artificial intelligence , which usually allows hoteliers to create tailor-made packages and experiences for visitors based on the data they have offered and apply more effective marketing strategies to keep them coming back for a lot more.
AI is being used in practically just about all spheres associated with hospitality, and in luxury resorts, providing 24-hour digital support for guests means they will never have to wait around with regard to someone to help them. It’s not just during the particular stay by itself that AI is making a notable difference though, and it’s being used across most digital touchpoints, including social media and websites, to provide a better services, too.